Privacy Policy

Elle Spa (“we”, “us”, “our”) respects your privacy. This policy explains how we collect, use, and safeguard personal information when you visit ellespa.ca or use our services.

Information We Collect

We may collect: name, email address, phone number, booking preferences, health-related information relevant to treatments (with your consent), IP address, and basic usage data when you interact with our website or forms.

How We Use Your Information

• To process and confirm appointments
• To respond to enquiries and provide customer service
• To improve our website and services
• To send appointment reminders or, with consent, marketing communications
• To comply with legal and professional obligations (e.g., health records for RMTs)

Sharing of Information

We do not sell your personal information. We may share data with service providers who assist our operations (e.g., booking systems, email) under strict confidentiality, or when required by law.

Data Security

We implement reasonable technical and organisational measures to protect your information. No method of transmission over the internet is 100% secure.

Your Rights

Depending on applicable Canadian privacy law (including PIPEDA and provincial legislation), you may request access to, correction of, or deletion of your personal information. Contact us at info@ellespa.ca.

Cookies

Our website may use essential cookies for functionality. You can control cookies through your browser settings.

Contact

For privacy-related questions: info@ellespa.ca or 1234 West Georgia Street, Vancouver, BC V6E 4A2, Canada.

We may update this policy from time to time. The current version will always be posted on this page.