Frequently Asked Questions

You can book online through our booking form, call us at +1 (604) 555-0199, or email info@ellespa.ca. Online requests are confirmed by our team within one business day.

We kindly ask for at least 24 hours’ notice for cancellations or rescheduling. Late cancellations or no-shows may be subject to a fee of up to 50% of the treatment value. We understand emergencies happen — please contact us as soon as possible.

For your first visit, please arrive 10–15 minutes early to complete a brief intake form. Returning guests can arrive a few minutes before their appointment time.

Wear comfortable clothing. For massages and body treatments we provide robes and ensure privacy with proper draping. You may undress to your comfort level.

Yes. Our massage therapists are Registered Massage Therapists (RMTs) where indicated, and our estheticians hold appropriate provincial licensing and ongoing education. We take professional standards seriously.

For RMT massage treatments, direct billing is available with many extended health providers. Please bring your insurance information and ask at reception. Coverage varies by plan.

Yes. Gift cards are available in any amount, never expire, and can be purchased in person or by request via email. Digital and physical options are available.

Street parking and nearby paid lots are available. We recommend allowing a few extra minutes to park, especially during busy downtown periods. Transit is also convenient.

Please inform us when booking and again at your appointment. We adapt treatments and product choices to keep you safe and comfortable. Some conditions may require a doctor’s note for certain modalities.

Many of the professional and organic lines we use are available for home care. Your therapist can recommend a simple routine and products suited to your skin.